Shipping policy
Shipping policy
We ship our products to all cities and villages of the Kingdom of Saudi Arabia, in cooperation with more than one shipping company in order to guarantee you the best level of service to all cities and villages with the fastest possible delivery.
Shipping to Saudi Arabia:
- Standard shipping to the cities of the eastern province takes 1-3 working days. If you place an order during the weekend, we will ship it on the nearest working day.
- Shipping to the rest and all cities in Saudi Arabia takes 2-5 working days. If you place an order during the weekend, we will ship it on the next working day.
- In the event that the products are not available or are classified as “pre-order”, the customer will be informed about the date of the products availability, so that he can decide whether or not to proceed with the purchase.
- Delivery to remote cities and villages may take 3-10 working days.
- All orders are processed within 24 hours of accepting the order (from Saturday to Thursday, excluding holidays).
- Shipping price depends on order size and weight but we are committed to provide fair shipping rates on our products.
The shipping methods used by us are:
- SMSA Express
- Aramex
- Redbox
Shipping to Gulf countries:
We are working to find the best shipping companies for the Gulf, and this service will be activated very soon.
track your order:
The site operates with an electronic management system, including warehouse management systems and shipping invoices, as it is linked with the shipping companies electronically with human intervention (just enter the tracking number), so the customer will receive an electronic invoice via e-mail or text message showing the details of his purchases, shipping costs, product data, information related to shipping, and others. He will also receive the tracking number electronically, after the customer has completed what must be done on his part.